Order Placement

Customers may place orders via:

  • Direct messages (Facebook, Zalo, Instagram, etc.)
  • Website
  • E-commerce platforms

Required information:

  • Full name
  • Phone number
  • Delivery address
  • Product details (model, color, size, quantity, if applicable)

Order Confirmation

  • Orders are confirmed via message, phone call, or email.
  • We reserve the right to refuse orders if:
    • Information is unclear
    • Fraud is suspected

Pricing & Payment

  • Listed prices include operating costs and profit margin.
  • Shipping fees are not included unless otherwise stated.
  • Prices may change depending on promotions and market conditions.

Payment Methods

Customers may choose one of the following methods:

  • Cash on Delivery (COD)
  • Bank transfer
  • E-wallets (if available)
  • Credit/Debit Card (Visa, MasterCard, JCB, via integrated payment gateways)

Notes:

  • Card payments are confirmed only after successful authorization.
  • Any gateway processing fees (if applicable) will be informed in advance.
  • We do not store customers’ card information.

Order Cancellation & Modification

  • Cancellations/changes are accepted within 12–24 hours after ordering.
  • Not applicable once the order has been forwarded to suppliers/shipping partners.