Refund Eligibility

  • Out-of-stock with no replacement
  • Supplier fails to resolve issue
  • Valid order cancellation
  • Severe unresolvable defects

Processing Time

  • 5–10 business days after confirmation

Refund Methods

  • Bank transfer
  • E-wallet
  • Original payment method (platform/card)

Related Fees

  • Bank/service fees (if any) borne by customer
  • Shipping fees are non-refundable unless seller fault