Shipping Time Reference Point

  • Delivery time is calculated from the moment the supplier hands over the package to the carrier and a tracking number is issued.
  • It is not calculated from the order placement time.

Order Processing & Delivery Workflow

  1. Customer places an order
  2. Seller confirms the order
  3. Order is sent to supplier
  4. Supplier prepares and packs the goods
  5. Package is handed to carrier (tracking number issued)
  6. Carrier delivers to customer

Shipping time starts from Step 5.

Order Processing Time

(Time from confirmation to tracking number issuance)

  • Domestic orders: 1–3 business days
  • International orders: 2–5 business days

Processing time may be extended in case of out-of-stock items, peak seasons, or customized products.

Estimated Delivery Time

a. Domestic Orders

(From tracking number issuance to successful delivery)

  • City centers: 2–4 business days
  • Suburban/provincial areas: 3–6 business days
  • Remote/island areas: 5–10 business days

→ Estimated total time from order confirmation: 3–7 business days

b. International Orders

  • Southeast Asia: 7–12 business days
  • Other Asian regions: 10–18 business days
  • Europe, USA, Australia: 12–25 business days
  • Other regions: 15–30 business days

→ Estimated total time from order confirmation: 10–30 business days

Customs clearance time is not included if applicable.

Shipping Origin

Domestic Orders

  • Shipped from suppliers’ warehouses in Vietnam (HCMC, Hanoi, Binh Duong, Da Nang, etc.).

International Orders

  • Shipped from overseas suppliers (China, Thailand, USA, Korea, etc.).
  • Goods must pass customs inspection before domestic delivery.

Factors Affecting Delivery Time

Delivery time may vary due to:

  • Weather conditions
  • Natural disasters
  • Holidays and peak seasons
  • Customs inspection
  • Carrier or supplier overload

Customers will be notified in case of delays.

Shipping Partners & Tracking

  • Orders are delivered via partnered logistics providers.
  • Tracking numbers will be provided for shipment monitoring.

Failed Delivery

  • Failed deliveries due to:
    • Unreachable recipient
    • Incorrect address
    • Unreasonable refusal

→ Customers may bear additional shipping costs if incurred.